Terms of Service

Last Updated: November 13, 2026

Welcome to Oqelle.

These Terms of Service explain the conditions governing your use of our online store, including browsing, account access, product information, purchases, and customer services.

The website is operated by Wuhan Qunxiang Technology Co., Ltd.

By accessing or using our store, you agree to these terms and the related store policies.

1. Use of Our Online Store

You agree to use our website for lawful purposes and to provide accurate information when registering an account, placing an order, or contacting us.

You must not:

  • Use the website to engage in fraudulent or unlawful conduct.

  • Attempt unauthorized access to our systems or accounts.

  • Introduce malicious software or harmful code.

  • Interfere with website security or functionality.

  • Disrupt the shopping experience of other visitors.

  • Violate intellectual property or other legal rights through website use.

We may take reasonable steps to address misuse or security concerns.

These measures do not remove our obligations concerning accepted orders, legitimate customer complaints, or consumer rights protected by applicable law.

2. Products and Listings

Oqelle provides a selection of accessories intended for everyday use, personal style, and lifestyle convenience.

We make reasonable efforts to ensure that product pages contain useful information, including descriptions, photographs, dimensions, materials where provided, available options, and relevant product features.

Customers are responsible for reviewing product details before making a purchase.

Minor appearance differences may occur because of lighting, screen settings, or photography conditions.

However, this does not excuse products that are defective, incorrect, or materially inconsistent with their advertised descriptions.

3. Product Availability

Product availability may change as inventory and collections are updated.

We make reasonable efforts to maintain accurate product listings, but occasional stock discrepancies may occur.

If an ordered product becomes unavailable before fulfillment, we will contact you to discuss the appropriate options.

4. Prices and Payments

Unless otherwise stated, product prices and shipping charges are shown in US dollars (USD).

Applicable product prices, shipping fees, and any taxes collected through checkout will be presented before payment is completed.

By placing an order, you confirm that you are authorized to use the payment method selected.

We may conduct reasonable payment and order verification checks to protect customers and prevent fraudulent transactions.

We will not increase the agreed price of an accepted order without your consent.

5. Shipping and Delivery

Our current shipping coverage includes the United States.

Available shipping options are:

Standard Shipping

  • $5.99 USD.

  • 10–15 business days after dispatch.

Expedited Shipping

  • $20.00 USD.

  • 1–2 business days after dispatch.

Free Shipping

  • Free on orders totaling $29.00 USD or more.

  • 10–15 business days after dispatch.

Most orders require 1–3 business days of processing after payment confirmation.

Delivery estimates are not guaranteed dates. Carrier delays, weather, holidays, and other circumstances may affect delivery.

For further information, please refer to our Shipping & Delivery Policy.

6. Order Acceptance and Changes

After checkout, you will receive an order confirmation acknowledging that your order information has been received.

Orders may undergo verification before fulfillment.

If you need to change or cancel an order, contact us as early as possible.

Requests can generally be accommodated only before dispatch, and fulfillment progress may limit the changes available.

If an order cannot be completed, we will communicate the available resolution.

7. Returns and Refunds

Eligible purchases may be submitted for return within 90 calendar days after delivery, subject to our Return & Refund Policy.

For preference-based returns, products should be unused, undamaged, and in their original condition.

Customers are responsible for return shipping expenses for eligible change-of-mind requests.

If a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its description, we will review the issue and provide an appropriate resolution without additional cost.

Where a return is necessary because of such an issue, we will arrange or cover the necessary return shipping.

Approved refunds are generally processed within 5–10 business days after the relevant return inspection, approval, or cancellation confirmation.

8. Intellectual Property

Content displayed on our website, including text, graphics, photographs, logos, product descriptions, and visual design, is owned by or used with authorization from its respective rights holders.

You may not reproduce, distribute, modify, or commercially exploit protected content without permission, except where permitted by applicable law.

9. Third-Party Platforms

Our website may rely on third-party services for hosting, payments, shipping, fulfillment, analytics, and customer communication.

External services may be governed by their own terms and privacy policies.

Links to third-party websites do not mean that we control or endorse all content or practices on those websites.

10. Website Maintenance and Availability

We make reasonable efforts to maintain website access and functionality.

Temporary interruptions may occur because of maintenance, technical issues, system upgrades, or circumstances beyond our reasonable control.

Nothing in this section removes our responsibilities concerning accepted orders, valid refunds, or applicable consumer rights.

11. Consumer Rights and Legal Limitations

Nothing in these terms is intended to exclude or restrict a right, remedy, or liability that cannot legally be excluded or restricted.

Mandatory consumer protection requirements remain applicable.

If any provision of these terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

12. Changes to the Terms

We may revise these terms to reflect changes in our store operations, products, services, or legal requirements.

The latest version will be published on this page with a revised date.

Where required by law, we will provide additional notice of significant changes.

13. Contact and Business Information

For questions about these terms, website access, products, orders, or customer support, please contact:

Brand: Oqelle

Company: Wuhan Qunxiang Technology Co., Ltd.

Email: service@oqelle.com

Phone: +86 18327091235

Business Address:

Unit A, 24th Floor, Room 145, Yuan Space, Building 8, Phase II, Beichen Guanggu Li, North of Gaoxin 2nd Road, Guandong Subdistrict, East Lake High-tech Development Zone, Wuhan City, Hubei Province, China.