Contact Us

Let's Make Your Shopping Experience Easier

At Oqelle, customer assistance is an important part of our service. If something is unclear about a product, order, payment, or delivery, our support team is ready to help.

Customer Support Channels

Email: service@oqelle.com

Telephone: +86 18327091235

Support for Your Shopping Needs

Product Information

Questions about product specifications, dimensions, materials, colors, or available options? Contact us for assistance before ordering.

Order Enquiries

If you need help with an existing purchase, order confirmation, or payment status, please provide your order reference.

Delivery Assistance

For tracking questions, delayed parcels, or delivery address corrections, our team can help review the available shipment information.

Returns and Refunds

If you wish to return an item, report a product concern, or check a refund, please contact us before taking further action.

Information to Include in Your Message

To help us identify your request, please provide:

  • Your order number, if applicable.

  • The email address used at checkout.

  • A brief explanation of your enquiry.

  • Relevant photographs or tracking details, where necessary.

We aim to respond to customer enquiries within 1–2 business days.

Company Details

Brand Name: Oqelle

Operating Company: Wuhan Qunxiang Technology Co., Ltd.

Registered Business Address:

Unit A, 24th Floor, Room 145, Yuan Space, Building 8, Phase II, Beichen Guanggu Li, North of Gaoxin 2nd Road, Guandong Subdistrict, East Lake High-tech Development Zone, Wuhan City, Hubei Province, China.

Please note that this address is not a designated return facility. Customers should obtain return authorization and the appropriate return destination from our support team before shipping any item.