FAQ

Delivery Information

Does Oqelle Ship to the United States?

Yes. Our current shipping service covers customers in the United States.

Available delivery methods and applicable charges are presented during checkout according to your order and destination.

What Are the Available Shipping Services?

We provide three shipping options:

Standard Shipping

  • Shipping cost: $5.99 USD.

  • Estimated transit: 10–15 business days after dispatch.

Expedited Shipping

  • Shipping cost: $20.00 USD.

  • Estimated transit: 1–2 business days after dispatch.

Free Shipping

  • Qualification: Orders of $29.00 USD or more.

  • Shipping cost: Free.

  • Estimated transit: 10–15 business days after dispatch.

Free Shipping applies to qualifying orders and uses the free standard delivery service. It does not provide an expedited delivery upgrade.

How Quickly Will My Order Be Dispatched?

Most orders require 1–3 business days for processing after payment confirmation.

This period covers order verification, preparation, packaging, and dispatch arrangements.

The processing period is not included in the estimated transit time.

How Will I Know My Order Has Shipped?

We will send a shipping confirmation email after your order has been dispatched.

The message will include the available tracking information. Carrier updates may take some time to appear after the initial scan.

What If My Package Is Delayed?

If your parcel has not arrived within the estimated delivery period, contact service@oqelle.com.

Please include your order number and tracking information so we can review the shipment.

What If the Carrier Marks My Package as Delivered?

Check your mailbox, front entrance, porch, parcel room, and building reception area first.

You may also ask household members or neighbors whether they accepted the package.

If it remains missing, contact us. We will review the available delivery records and assist with the investigation.

Orders and Payments

Can I Change My Order After Checkout?

Please contact us as soon as possible if you need to change your order details or delivery address.

We will check whether fulfillment has already started. Changes cannot be guaranteed after dispatch.

Can I Cancel My Purchase?

Cancellation requests should be submitted before dispatch.

If cancellation is successfully confirmed before dispatch, the full amount paid, including any shipping charge, will be refunded to the original payment method within 5–10 business days after confirmation.

What Currency Is Used?

Prices and shipping charges are generally displayed in US dollars (USD), unless otherwise indicated.

The final amount is shown at checkout.

Products

What Kind of Products Does Oqelle Offer?

Oqelle offers a selection of accessories for personal style, everyday convenience, and different lifestyle needs.

Product categories and available options may change as our collection develops.

How Can I Check Product Details?

Please refer to the individual product listing for dimensions, materials, features, images, and available variations.

If you need further clarification, contact our support team before purchasing.

What Should I Do If My Item Arrives Damaged or Incorrect?

Email service@oqelle.com with your order number and a description of the issue.

Photographs or videos showing the product and its packaging are helpful.

We will review the matter and offer an appropriate resolution, which may include a replacement, refund, or authorized return.

Returns and Refunds

What Is the Return Window?

Eligible purchases may be submitted for return within 90 calendar days after delivery, subject to our Return & Refund Policy.

Can I Return an Item Because I Changed My Mind?

Eligible products may be returned if they are unused, undamaged, and maintained in their original condition.

Original packaging and supplied components should be included where applicable.

Who Pays for Return Shipping?

For eligible change-of-mind returns, customers are responsible for return shipping costs.

For confirmed damaged, defective, incorrect, incomplete, or materially misdescribed products, we will arrange or cover the required return shipping.

No separate restocking fee is charged.

When Will My Refund Be Issued?

Approved refunds are generally processed within 5–10 business days after return inspection, refund approval, or cancellation confirmation, as applicable.

Banks and payment providers may require additional time to post the funds.

Where Can I Send a Return?

Please email service@oqelle.com before sending any product back.

Our support team will provide the authorized return destination and instructions after reviewing your request.