Terms of Purchase

Last Updated: November 13, 2026

These Terms of Purchase describe the conditions that apply when you order products from the Oqelle online store.

They explain how purchases are submitted, verified, paid for, fulfilled, delivered, canceled, and handled after delivery.

Oqelle is operated by Wuhan Qunxiang Technology Co., Ltd.

By completing checkout, you agree to the purchase conditions outlined below, together with our applicable store policies.

1. Selecting Products

Before submitting an order, customers should review the relevant product listing and confirm their selections.

Our store offers accessories for everyday use, personal style, and lifestyle convenience.

Product listings may provide information about:

• Product appearance and descriptions.

• Dimensions and specifications.

• Materials where provided.

• Available colors and variations.

• Product features and intended use.

• Included accessories or components.

Please check the product details, quantity, and selected options before proceeding to payment.

2. Submitting and Confirming an Order

When you complete checkout, you submit a purchase request through our website.

An order confirmation email will acknowledge receipt of your order.

Before fulfillment, orders may be reviewed for payment authorization, product availability, delivery eligibility, and transaction security.

An order confirmation does not necessarily indicate that dispatch has taken place.

If an order cannot be fulfilled due to an inventory issue, significant listing error, unsuccessful payment authorization, or another legitimate fulfillment concern, we will contact you regarding the appropriate options.

We will not substitute products or increase the agreed purchase price without your consent.

3. Product Prices and Payment

Unless otherwise indicated, all listed prices and shipping charges are in US dollars (USD).

The final checkout summary will display the applicable product costs, shipping fees, and any taxes collected through checkout.

By submitting payment, you confirm that you are authorized to use the selected payment method.

Payment transactions may be handled by third-party payment providers.

Sensitive payment credentials are generally processed directly by those providers.

4. Shipping Services and Fees

Oqelle currently offers delivery services to customers in the United States.

The available options are:

Standard Shipping

• Cost: $5.99 USD.

• Estimated delivery: 10–15 business days after dispatch.

Expedited Shipping

• Cost: $20.00 USD.

• Estimated delivery: 1–2 business days after dispatch.

Free Shipping

• Qualification: Orders totaling $29.00 USD or more.

• Cost: Free.

• Estimated delivery: 10–15 business days after dispatch.

The free shipping service is a standard delivery option and does not automatically provide expedited shipping.

The applicable shipping method and charge will be displayed during checkout.

5. Order Processing and Fulfillment

Most orders are prepared within 1–3 business days after payment confirmation.

This period includes order verification, product preparation, packaging, and dispatch arrangements.

Processing time is separate from the carrier's transit period.

Depending on inventory and operational arrangements, orders may be dispatched through our own facilities or third-party fulfillment partners.

The dispatch origin may differ from our registered company address.

6. Shipping Notifications and Delivery Estimates

Once an order has been dispatched, a shipping confirmation email will be sent with the available tracking details.

Tracking updates may take time to appear after the carrier receives the parcel.

The stated delivery periods are estimates and are not guaranteed arrival dates.

Carrier capacity, weather conditions, holidays, and logistical disruptions may affect the delivery schedule.

If a parcel is delayed or tracking information is unavailable, contact service@oqelle.com with your order number.

If a shipment is confirmed lost during transit, we will arrange an appropriate replacement or refund without additional cost.

7. Order Changes and Pre-Dispatch Cancellation

If you need to update your delivery details or cancel your purchase, please contact us promptly.

We will check whether the order can still be modified or stopped before dispatch.

Once fulfillment has progressed or the parcel has been transferred to the carrier, changes may no longer be available.

For a cancellation successfully confirmed before dispatch:

• No cancellation fee will be charged.

• The full amount paid will be refunded.

• Any original shipping charge paid will be included.

• The refund will be submitted to the original payment method within 5–10 business days after cancellation confirmation.

Orders already dispatched may be eligible for return after delivery, subject to our Return & Refund Policy.

8. Returns and Product Concerns

Eligible products may be submitted for return within 90 calendar days from the delivery date.

For change-of-mind returns, products should be unused, undamaged, and maintained in their original condition.

Original packaging and supplied components should be included where applicable.

Customers are responsible for return shipping costs for eligible preference-based returns.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from its advertised description, we will review the matter and offer an appropriate resolution without additional cost.

Where a return is required due to a confirmed issue, we will arrange or cover the necessary return shipping.

Customers must obtain return authorization before sending products back.

9. Refund Handling

Approved refunds will be submitted to the original payment method used at checkout.

Our standard processing periods are:

• 5–10 business days after receipt and inspection of an approved return.

• 5–10 business days after approval when a return is not required.

• 5–10 business days after confirmation of a successful pre-dispatch cancellation.

Your financial institution or payment provider may require additional time to post the funds.

For preference-based returns, original outbound shipping fees are generally non-refundable unless applicable law requires otherwise.

For approved full-order refunds resulting from damaged, defective, incorrect, or materially misdescribed products, any original shipping fee paid will also be refunded.

10. Missing Items and Delivery Discrepancies

If your order arrives without a purchased product or an advertised component, please notify our support team.

Provide your order number and details of the missing item.

We will review the fulfillment records and determine the appropriate resolution.

Where a missing item is confirmed, we will arrange a replacement or refund without additional charges.

If tracking shows delivery but the package cannot be located, we will review the available delivery information and assist with the investigation.

11. Customer Order Information

Customers are responsible for providing accurate billing and delivery details during checkout.

Please use the same email address entered during purchase when contacting us about an existing order.

We may retain order records for transaction administration, customer support, refunds, financial recordkeeping, security, and applicable legal requirements.

For your security, do not provide passwords, verification codes, or complete payment card information in support communications.

12. Applicable Consumer Protections

These purchase conditions do not override any mandatory consumer protection rights that apply to your transaction.

Nothing in this policy is intended to waive or restrict legal rights or remedies that cannot legally be excluded.

13. Company and Customer Support

For assistance with purchases, payments, delivery, cancellations, or returns, please contact:

Brand Name: Oqelle

Company Name: Wuhan Qunxiang Technology Co., Ltd.

Email: service@oqelle.com

Phone: +86 18327091235

Business Address:

Unit A, 24th Floor, Room 145, Yuan Space, Building 8, Phase II, Beichen Guanggu Li, North of Gaoxin 2nd Road, Guandong Subdistrict, East Lake High-tech Development Zone, Wuhan City, Hubei Province, China.

For order-related enquiries, please provide your order number and checkout email address.

Thank you for shopping with Oqelle.